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We respect and safeguard your privacy. The information that we collect to process your order is used for that purpose and nothing else. None of the information collected for processing your order is shared with any other person, company, or entity.
Payment Information Security
Our online presence is hosted by Shopify. Shopify is a major ecommerce platform that is used by over a million online stores within the USA and worldwide. By default all stores powered by Shopify are PCI compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. Shopify’s Level 1 PCI certification means that you can rest easy knowing that your payment information is secure.
Returns and Refunds
We do not accept returns. This is because the banners are personalized to the desires of our customers and so they have no value to anyone besides the customer making the purchase. If you feel that something is wrong with the workmanship please send us a picture of the problem while describing the issue. If your claim is valid we will take appropriate action such as quickly shipping a new banner or issuing a full refund.
When placing your order, please double check your personalization to assure that the name, spelling, and wording are correct. Likewise, if your banner requires a photo please submit nothing less than a high quality photo. Please do not hesitate to contact Star Spangled Banners for expert advice regarding photo quality and selection. It is the customer’s responsibility to make sure all of the customization is correct.
Once you have completed your order, Star Spangled Banners will typically process and ship your banner within one business day. Use the location diagram in the shipping information section to determine the approximate arrival date using UPS Ground Delivery service. Please contact us if you are concerned about making your deadline. If your order is urgent it may be necessary for you to pay for expedited shipping. In regards to meeting time constraints, Star Spangled Banners’ responsibility begins once the customer submits a complete and workable order and it ends the moment Star Spangled Banners hands off the package to the delivery service.